Helper Heroes
virtual assistant agency
CustomerServiceRepresentative-Remote
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative - Remote at Helper Heroes. Answer inbound calls promptly and professionally. Provide accurate information”
Industry & Context.
solving problems
FILIPINO candidates only
What They're Looking For.
Must Have
verbal communication skills, Ability to stay composed and empathetic, Tech-savvy, Reliable internet connection, quiet, professional work environment
Nice to Have
Previous experience in customer service or phone support, Good organizational skills, attention to detail
What You'll Do.
Answer inbound calls promptly and professionally
Provide accurate information
Assist callers with basic concerns
Document call details clearly and accurately
Follow client-specific scripts
How You'll Work.
Communication Scope
clear and professional phone presence; communicate clearly and warmly
Full Job Description
### Customer Service Representative/Phone Support Virtual Assistant **NOTE: This role is open to FILIPINO candidates only (Philippines)** Type: Remote Job Status: Full-Time (40 hours/week) Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST Start Date: May 2026 ### About Us Helper Heroes is a specialized virtual assistant agency supporting home care providers across the United States. We help agencies streamline their operations by providing trained, reliable, and compassionate virtual professionals. Our mission is simple: support those who care for others by delivering consistent, high-quality service behind the scenes. ### Role Overview We are looking for a Phone Support Virtual Assistant who can confidently handle inbound calls and represent our clients with professionalism and care. This role is ideal for someone who enjoys speaking with people, solving problems, and creating a positive experience on every call. You will be the first point of contact for clients, caregivers, and partners—so your ability to communicate clearly and warmly is key. ### Key Responsibilities * Answer inbound calls promptly and professionally * Provide accurate information regarding scheduling, services, and general inquiries * Assist callers with basic concerns and route calls when necessary * Document call details clearly and accurately in the system * Maintain a friendly, calm, and helpful tone in all interactions * Follow client-specific scripts and call handling procedures ### Qualifications * Strong verbal communication skills with a clear and professional phone presence * Previous experience in customer service or phone support is preferred * Good organizational skills and attention to detail * Ability to stay composed and empathetic, especially during difficult calls * Tech-savvy and comfortable navigating multiple systems * Reliable internet connection and a quiet, professional work environment **Why You’ll Love Working with Us** Competitive Base Pay: $6.50/hr with pay rais
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