CustomerServiceRepresentative(PT)

**Where Human Connection Fuels Possibility ​** At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​ Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. ​ Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​ And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​ That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​ We have a passion for excellence and genuine care for the people making it possible. Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast-paced environment. **What You’ll Be Doing** * Provide professional, empathetic customer service while managing calls with appropriate pace, tone, and etiquette. * Identify guest issues quickly and resolve them using problem‑solving skills, system tools, and escalation protocols. * Document account history accurately and communicate resolutions clearly to guests. * Navigate multiple technical systems simultaneously to deliver fast and accurate s