R1
healthcare
CustomerServiceRepresentativePatientRegistration
“Customer Service Representative - Patient Registration at R1. Skills: Customer Service, Patient Registration. Help patients navigate the registration process. Answer questions with confidence, clarity, and compassion”
What You'll Achieve.
create exceptional patient experiences; make a real impact
Industry & Context.
Open availability required for as needed shifts (day, evening, and overnight availability), Holiday and weekend availability is required, Shifts will range between 8-12 hours, rotating on-call schedule, cross-trained in multiple departments as needed, Ability to pass background check, drug test, and meet vaccination requirements, on your feet, thinking fast
What They're Looking For.
Must Have
High School Diploma or GED, customer service experience, Ability to pass background check, drug test, and meet vaccination requirements
Nice to Have
Medical or healthcare experience
What You'll Do.
Help patients navigate the registration process
Answer questions with confidence
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill
Navigate diverse insurance plans and coverage details
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time
How You'll Work.
Team & Collaboration
working alongside clinicians and emergency staff; collaborate across groups
Communication Scope
compassionate communicator
Applying for this Customer Service Representative - Patient Registration role?
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