BlueScope
Accounting
CustomerServiceRepresentative(PartTime)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Service Representative (Part Time) at BlueScope. Skills: Customer Service, Sales, Communication. Interact with customers via phone and email. Manage quotes and queries”
What You'll Achieve.
ensuring exceptional service in each interaction; improving the customer experience; improving the total value proposition
Industry & Context.
resolve issues effectively and efficiently
What They're Looking For.
Must Have
previous experience working in a customer service environment, high attention to detail, ability to complete multiple tasks simultaneously, customer focus, ability to resolve issues effectively and efficiently, demonstrated computer competency including MS Office
Nice to Have
willingness to grow and develop yourself in the role, willingness to grow, learn and develop yourself
What You'll Do.
Interact with customers via phone and email
Manage quotes and queries
Follow up on quotations and inquiries
Convert inquiries into sales opportunities
Manage relationship with logistics
Improve cost efficiencies
Improve customer's experience
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders including warehouse and sales departments; Manage the relationship with logistics and internal stakeholders
Communication Scope
exceptional service in each interaction
Full Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Our Lysaght business is looking for a Customer Service Representative to join the Customer Service team based in Darwin, NT. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. As a Customer Service Representative, you will be the face of Lysaght for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. With the support of a strong leadership team, you will be given every opportunity to further develop your career with us here at BlueScope Australia. This is a permanent, part time position working 9:00am to 2:30pm (or similar), Monday to Friday. What Will You Do? Working with a friendly and inclusive team you will be a key contact for sales and service enquiries. You will: * interact with our customers via phone and email managing quotes and queries * follow up on quotations and inquiries converting these into sales opportunities * collaborate with internal stakeholders including warehouse and sales departments to ensure customer expectations and requirements are met; including product specifications, special packaging, and delivery timetable * continuously look at new ways of improv
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