Hire Overseas
Automotive
CustomerServiceRepresentative(Outbound)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative (Outbound) at Hire Overseas. Skills: Outbound calling, Customer service, CRM management. Make 175+ outbound calls daily. Leave professional voicemails”
Industry & Context.
US Eastern Time schedule, 175+ calls per day, Reliable internet, Headset, Quiet work environment
What They're Looking For.
Must Have
Fluent English, Previous call center experience, Outbound calling experience, Comfortable making high-volume calls, Tech-savvy, Reliable internet connection, Headset, Quiet work environment, Available full-time Monday-Friday US ET
Nice to Have
Dealership experience, Vehicle service environment experience, Familiarity with Elevate VoIP, Familiarity with Xtime, Familiarity with Tekion CRM, Experience with power dialers, Experience with CRM outreach tools
What You'll Do.
Make 175+ outbound calls daily
Leave professional voicemails
Send follow-up texts and emails
Follow structured daily call campaigns
Handle basic customer questions
Route complex inquiries
Schedule service appointments
Log all customer interactions accurately
Maintain clean customer records
Conduct calls using Elevate VoIP
Follow scripts and standards
Maintain professional communication
How You'll Work.
Communication Scope
Clear English; Neutral accent; US-friendly accent
Full Job Description
We are looking for a **Customer Service Representative (Outbound)** to support a high-volume automotive dealership by making outbound calls, sending follow-up texts, and keeping customers engaged around their vehicle service needs. This is a fully remote role following a US Eastern Time schedule. This role is structured, repetitive, and requires high-volume outbound calling of 175 or more calls per day. You will follow scripts, work through a call list daily, and log every interaction accurately. If you are hardworking, reliable, and thrive in a disciplined and consistent workflow, this role is a strong fit. ### Why You'll Want to Join * You will be paid in **USD** (bi-monthly: every 15th and 30th) * **Paid Time Off** in accordance with company policy * Observance of **Holidays** per company guidelines * **100% remote setup** so you can work wherever you're most productive * Stable, full-time role with a clear daily structure and consistent work * Be part of a growing automotive group with a high-volume service operation ### What You'll Work On **Outbound Calling and Customer Outreach** * Make 175 or more outbound calls per day to customers regarding upcoming or overdue vehicle service * Leave professional voicemails and send follow-up texts and emails to ensure customer engagement * Follow structured daily call campaigns including service reminders, state inspections, and promotional offers * Handle basic customer questions and route more complex inquiries appropriately after training **Appointment Scheduling and CRM Management** * Use Xtime to schedule service appointments when customers respond and confirm availability * Log all customer interactions accurately and consistently in Tekion CRM * Maintain clean, up-to-date records across all customer touchpoints **Communication and Tools** * Conduct all calls using the Elevate VoIP system * Follow scripts and communication standards throughout every interaction * Maintain professional, clear, and friendly communicat
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