Company
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative. Skills: Customer service functions, Scheduling and confirming appointments, Answering questions regarding products and services, Managing medical records. Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments”
Industry & Context.
Proven decision-making skills to choose the most appropriate course of action; The ability to integrate new information into problem-solving
Willingness to work non-traditional hours, including nights, weekends, and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What They're Looking For.
Must Have
At least one year of proven past experience helping customers, High School Diploma/GED or equivalent, Excellent listening and communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Proficiency in Microsoft Office, Willingness to work non-traditional hours, including nights, weekends, and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What You'll Do.
Customer service functions
including greeting visitors
and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees
including processing payments
and obtaining products and services
including prescriptions
Answering questions regarding products and services
including educating clients on general animal husbandry and non-medical pet care (i. e.
and flea & tick control)
Managing medical records
How You'll Work.
Communication Scope
Excellent listening and communication skills
Full Job Description
ESSENTIAL FUNCTIONS: • Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Recommending, selecting, and obtaining products and services, including prescriptions • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) • Managing medical records, charts, reports, and correspondence QUALIFICATIONS: • At least one year of proven past experience helping customers • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends, and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more! $20.00-25.00 per hour salary range **If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet di
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