CustomerServiceRepresentative-MortgageCollections&Servicing

THIS ROLE IS ON-SITE IN OUR TULSA, OK OFFICE. Potential Work-at-Home opportunity after 6 Months Eligibility determined by performance and Management discretion. Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years. We offer an unmatched ability to deliver the highest value and greatest returns to our customers. We are a collaborative, considerate and friendly team that prioritizes having a diverse, inclusive, and respectful workplace. Sutherland is seeking Mortgage Servicing Customer Service Representatives who have experience providing borrowers with assistance. Prior experience preferred. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! * Demographic changes (e.g., address, name, email, authorized to speak with) * Answering collection calls originated by customer ("Inbound") and originating phone calls to borrowers’ residence and place of business on LiveVox software ("Outbound") for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call. * Statement inquiries and requests * Phone payments and inquiries * Extensions * Due date changes * Bankruptcy/foreclosure * Account credit history review * Complaint handling * Collections * Account cure and liquidation negotiations (e.g., extension, payment options) * Payoffs, escrow, document requests, account status, billing inquiries, and web support. * Respond to customer inquiries regarding their mortgage loans via Servicer’s customer service telephone lines. * Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response. * Utilize