Hire Overseas
logistics
CustomerServiceRepresentative(Logistics)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative (Logistics) at Hire Overseas. Skills: logistics experience, order processing, shipping documentation, retailer compliance, warehouse coordination, client communication. Serve as the primary point of contact between assigned clients and warehouse operations. Own one to two client accounts”
What You'll Achieve.
operational accuracy; responsiveness
Industry & Context.
Resolve execution issues quickly
Availability to work EST business hours
What They're Looking For.
Must Have
Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment, Hands-on experience with U. S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar, understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides, written English: the majority of this role is email-based communication and documentation accuracy is critical, High attention to detail and a process-driven approach to managing multiple workflows simultaneously, Comfortable working in a Windows-based environment with VPN and remote desktop access, Availability to work EST business hours
Nice to Have
Spanish language proficiency, Experience working directly with importers or consumer goods companies, Background managing client accounts independently in a 3PL or fulfillment environment
What You'll Do.
Serve as the primary point of contact between assigned clients and warehouse operations
Own one to two client accounts
Manage order flow from receipt through delivery
Coordinate shipment routing
Handle all client communication with accuracy and speed
and process incoming orders with accuracy before warehouse execution
Ensure all order details are correct and complete prior to handoff
Manage high-volume email and async communication across clients via email and WhatsApp
Ensure all shipments meet retailer compliance standards
Handle routing instructions and ensure shipments are dispatched correctly and on time
Generate and manage bills of lading
and compliance documentation
Ensure all shipments are fully documented and dispatch-ready
Maintain accurate records across the internal WMS and logistics tools
Act as the liaison between the client and the warehouse manager
Communicate order priorities
and track fulfillment status
Resolve execution issues quickly and keep clients informed throughout
How You'll Work.
Team & Collaboration
Serve as the liaison between the client and the warehouse manager; Communicate order priorities, flag issues, and track fulfillment status
Communication Scope
written English; email-based communication; documentation accuracy; client communication
Full Job Description
We're looking for a **Customer Service Representative** with **logistics experience** to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed. This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination. ### Why You'll Want to Join * You will be paid in **USD** (bi-monthly: every 15th and 30th) * **Paid Time Off** in accordance with company policy * Observance of **Holidays** per company guidelines * **100% remote setup** so you can work wherever you're most productive * Own your accounts directly with clear responsibilities and minimal oversight * Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage ### What You'll Work On **Client and Order Management** * Serve as the day-to-day point of contact for assigned client accounts * Receive, review, and process incoming orders with accuracy before warehouse execution * Ensure all order details are correct and complete prior to handoff * Manage high-volume email and async communication across clients via email and WhatsApp **Shipment Coordination and Routing** * Coordinate shipment routing based on client and end-customer requirements * Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco * Handle routing instructions and ensure shipments are dispatched correctly and on time **Documentation and Logistics Administration** * Generate and manage bills of lading, shipping labels, and compliance documentation
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