Binance
blockchain
CustomerServiceRepresentative(Lithuanian&English)
“Customer Service Representative (Lithuanian & English) at Binance. Skills: Customer Service, Lithuanian, English. Handle live chat. Handle support tickets”
What You'll Achieve.
deliver satisfaction; timely resolution; secure resolution; high customer satisfaction
Industry & Context.
problem-solving
Willing to work weekends, Willing to work irregular hours, Willing to work night shifts
What They're Looking For.
Must Have
1+ years experience of proven customer facing experience, IT proficiency, Exceptional written communication skills, active listening ability, Ability to multi-task, prioritize, manage time effectively, Basic understanding of AI concepts, familiarity with AI-powered tools or chatbots, Fluent in English, Fluent in Lithuanian, Willing to work weekends, Willing to work irregular hours, Willing to work night shifts
Nice to Have
Hands-on experience with bot validation, testing, SOP/tool quality review, Knowledge of the cryptocurrencylockchain field
What You'll Do.
Handle support tickets
Identify customer needs
Evaluate customer needs
Provide accurate information
Provide proper solutions
Follow communication procedures
Support feedback collection
Participate in validation
Participate in testing
Deliver best-in-class experience
How You'll Work.
Team & Collaboration
Support feedback collection for workflow and product improvements; Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs
Communication Scope
written communication skills; active listening ability
Applying for this Customer Service Representative (Lithuanian & English) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
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- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Binance?
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