Luminis Health
Healthcare
CustomerServiceRepresentative-LHImaging-PRN
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative- LH Imaging-PRN at Luminis Health. Skills: customer service, patient registration, insurance verification. Obtain and process patient demographic information. Process patient insurance information”
What You'll Achieve.
Maintain a 98% accuracy rate
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
High school diploma or GED, typing minimum of 20 wpm, Excellent communications skills
Nice to Have
Two years of previous registration or insurance experience in a healthcare environment, Knowledge of medical terminology
What You'll Do.
Obtain and process patient demographic information
Process patient insurance information
Process patient medical information
Process information for registrations
Process information for admissions
Process information for financial purposes
Maintain a 98% accuracy rate
Adhere to compliance policies
Answer the phone courteously
Answer the phone professionally
Refer all calls as appropriate
Prioritize CSR workflow
Perform patient registrations
Perform insurance verification
Complete assigned tasks
Maximize productivity
Communicate financial responsibilities to patients
Collect funds accordingly
Register patients face-to-face
Assist with training new staff
Assist with orientation of new staff
Maintain knowledge of departmental issues
Maintain knowledge of hospital-wide changes
Attend appropriate meetings
Keep abreast of written materials
Keep abreast of electronic materials
Monitor daily work queue
Correct daily work queue
Participate in team performance reviews
Maintain understanding of downtime procedures
Maintain understanding of disaster procedures
Demonstrate ability to perform job functions during conditions
How You'll Work.
Team & Collaboration
team performance reviews
Communication Scope
professional manner; excellent customer service
Full Job Description
Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMCs policies and practices. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards. Adheres to the compliance policies of the department and organization (i. e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization). Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate. Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity. Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face. Assists with the training and orientation of new staff. Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee. Responsible for the daily monitoring and corrections of the department work queue(s). Participates in team performance reviews. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions. Educational/Experience Requirements: High school diploma or G
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