Binance
blockchain
CustomerServiceRepresentative(Latvian&English)
“Customer Service Representative (Latvian & English) at Binance. Skills: Customer support, Latvian, English. Handle live chat and support tickets. Identify and evaluate customer needs”
What You'll Achieve.
Deliver satisfaction and timely resolution; Secure resolution; Ensure exceptional service standards; Achieve high customer satisfaction
Industry & Context.
Problem-solving
Willing to work weekends and irregular hours which will include night shifts
What They're Looking For.
Must Have
1+ years experience of proven customer facing experience or experience as a customer service representative, IT proficiency and ability to handle moderately technical customer queries, Exceptional written communication skills and active listening ability, Ability to multi-task, prioritize, and manage time effectively, Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots, Fluent in English and Latvian, Willing to work weekends and irregular hours which will include night shifts
Nice to Have
Hands-on experience with bot validation, testing, or SOP/tool quality review, Knowledge of the cryptocurrencylockchain field
What You'll Do.
Handle live chat and support tickets
Identify and evaluate customer needs
Provide accurate information
Manage complaints and provide solutions
Follow communication procedures
Support feedback collection
Participate in validation and testing
How You'll Work.
Team & Collaboration
Collaborate with product team; Gather feedback for workflow and product improvements; Support feedback collection for AI bot performance, SOPs, and internal tools
Communication Scope
Exceptional written communication skills; Active listening ability
Applying for this Customer Service Representative (Latvian & English) role?
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ANONYMOUS · UNFILTERED
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