Us In Driving Growth
Healthcare
CustomerServiceRepresentative(JapaneseSpeaker)
“Customer Service Representative (Japanese Speaker) at Us In Driving Growth. Skills: Customer service, Japanese language, English language. Receive requests by email and telephone. Respond to inquiries from policy holders”
What You'll Achieve.
Achieve first-contact resolution; Meet turnaround times; Settle enquiries within required timescales; Achieve operational goals
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Previous customer service experience, Fluent in written and spoken Japanese, Fluent in written and spoken English, Confident decision-making, Sound judgment, Customer focus, Identify and resolve problems independently, Proactive, Process-oriented, Maintain high levels of customer satisfaction, Effective and timely resolution of member enquiries, Excellent attention to detail, Accuracy, Interpersonal skills, Clear verbal communication, Clear written communication, Support Team Manager, Support senior team members, Handle escalations
Nice to Have
Experience in health insurance, Experience in a call centre environment
What You'll Do.
Receive requests by email and telephone
Respond to inquiries from policy holders
Respond to inquiries from clients
Respond to inquiries from brokers
Provide highest level of customer service
Strive for first-contact resolution
Respond within agreed timelines on medical claims
Ensure operating procedures are followed
Ensure regulations are followed
Provide quality advice to customers
Provide information to customers
Ensure turnaround times are met
Ensure enquiries are settled within required timescales
Build relationships with internal departments
Build relationships with external service partners
Contribute to achievement of operational goals
Carry out ad hoc tasks
Respond to grievances
Respond to complaints
How You'll Work.
Team & Collaboration
Internal departments; External service partners
Communication Scope
Verbal communication; Written communication
Applying for this Customer Service Representative (Japanese Speaker) role?
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