TD SYNNEX-Shift
CustomerServiceRepresentativeIVLAC
“Customer Service Representative IV - LAC at TD SYNNEX-Shift. Skills: Customer Service, Dispatching, Negotiation. Maintain contact with Technicians. Support Dispatch team”
What You'll Achieve.
Meet maintenance services goals
Industry & Context.
Utilize experience, process documentation, and logical thought process to determine course of action
Overtime may be required, On Call available may be required
What They're Looking For.
Must Have
1 to 3 years of relevant work experience, High School Diploma, Ability to clearly communicate and understand both verbal and written English, Ability to utilize experience, process documentation, and logical thought process to determine course of action, Able to constructively work under stress and pressure when faced with high workloads and deadlines, Thorough knowledge of customer service standards Intermediate level, Ability to multitask in a fast-paced environment
Nice to Have
Some college credits preferred
What You'll Do.
Maintain contact with Technicians
Support Dispatch team
Give support to supervisors
Work with various departments
Receive accurate account of equipment failures
Dispatching and negotiating with technicians
Respond to customer identify appropriate skills
Recommend price changes
Define appropriate payment
Resolve on site scheduling
Resolve parts shipping issues
Review and work open tickets
Provide guidance on technical skills
Daily calls to technicians
Negotiate rates and schedules
Assist with scheduling team members
Lead process improvement initiatives
Provide certification of training
Train new team members
How You'll Work.
Team & Collaboration
Supports Dispatch team; Works with various departments; Works with customers and/or peers; Network with other new co-workers
Communication Scope
Clearly communicate and understand both verbal and written English
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