CIBC
CustomerServiceRepresentative,ISIContactCenterBilingual
“Customer Service Representative, ISI Contact Center - Bilingual at CIBC. Skills: Client Engagement, Problem Solving, Product Knowledge, Efficiency, Computer Savvy. First point of contact for ISI clients (including Investors Edge), via phone and online channel.. Recognize and accurately assess each client’s needs and provide a timely resolution.”
What You'll Achieve.
Make a meaningful impact in the lives of our clients; Ensure clients experience a bank that listens actively and demonstrates care for their unique needs; Make a meaningful difference in our clients’ lives; Ensure clients receive exceptional support; Allow quick resolution of problems
Industry & Context.
Accurately assess each client’s needs and provide a timely resolution; Find solutions; Quick resolution of problems
4 weeks onsite training in downtown Montreal, Flexible between Monday to Friday from 8:00 am to 8:00 pm, Legally eligible to work at the specified location(s), May be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency), Use of artificial intelligence tools during the recruitment process
What They're Looking For.
Must Have
Fluent in French and English
What You'll Do.
First point of contact for ISI clients (including Investors Edge)
via phone and online channel.
Recognize and accurately assess each client’s needs and provide a timely resolution.
Refer clients to related client relations and service groups or escalate to management.
Make recommendations on client matters to meet work objectives.
Provide support for clients by recognizing and accurately assessing their needs.
Focus on each client experience and connect on a personal level to make every interaction meaningful.
and put yourself in the client’s shoes.
Take accountability for client issues and know when to lean on others to find solutions.
Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.
Effectively complete client requests.
Quickly resolve problems related to Online Brokerage systems and products.
Easily navigate and focus on multiple software applications and dual monitors.
How You'll Work.
Team & Collaboration
Work Collaboratively; Lean on others to find solutions
Communication Scope
Exceptional interpersonal and relationship building skills; Solid written, verbal, and interpersonal skills
Applying for this Customer Service Representative, ISI Contact Center - Bilingual role?
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