CustomerServiceRepresentative(Inbound)

We are looking for a **Customer Service Representative (Inbound)** to support a high-volume automotive dealership by handling inbound calls from customers looking to schedule service appointments, ask questions about their vehicles, and follow up on existing service work. This is a fully remote role following a US Eastern Time schedule. This role requires strong customer service instincts, the ability to stay calm and professional under volume, and the discipline to accurately log every interaction. If you are a clear communicator who takes ownership of the customer experience from the first hello to the confirmed appointment, this role is a strong fit. ### Why You'll Want to Join * You will be paid in **USD** (bi-monthly: every 15th and 30th) * **Paid Time Off** in accordance with company policy * Observance of **Holidays** per company guidelines * **100% remote setup** so you can work wherever you're most productive * Stable, full-time role with consistent volume and a clear daily structure * Be part of a growing automotive group with a high-volume service operation ### What You'll Work On **Inbound Call Handling and Customer Service** * Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries * Provide professional, clear, and friendly communication throughout every interaction * Handle customer questions accurately and route complex or escalated issues to the appropriate team * Manage high call volume consistently throughout the day while maintaining quality and accuracy **Appointment Scheduling and CRM Management** * Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability * Log all customer interactions accurately and consistently in Tekion CRM * Maintain clean, up-to-date records across all customer touchpoints **Communication and Tools** * Handle all inbound calls through the Elevate VoIP system * Follow communication standards and