CustomerServiceRepresentativeIII

**Job Title:** Customer Service Representative III **Location:** CA - Irvine **What you 'll do:** As a Customer Service Representative III you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you'll perform a basic level of lead qualification. Job Description * Handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients * Performing a minimum number of transfers per day to available agents * Contact prospective clients to generate interest in our mortgage products * Communicating effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments * Multi-tasking effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System **What you 'll need: ** n Additional Job Description * 2+ years of relevant inside sales experience * Prior customer service experience, preferably in a call center environment * College education is preferred. High School diploma or GED required. * Comfortable meeting production goals in a deadline-driven environment * Able to work well in a team * Excellent communication skills * Flexible schedule with the ability to work various shifts Compensation: Hourly range for new hires is generally $25.09 - $30.99 for Irvine, CA. Salary amount is determined by specific job location. **Benefits you’ll love:** We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins