CustomerServiceRepresentativeIII

**Job Title:** Customer Service Representative III **Location:** CA - Irvine **What you 'll do:** As a Customer Service Representative III you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you'll perform a basic level of lead qualification. * Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments. * Field customer mortgage inquiries and generate potential interest in refinance opportunities. * Transfer potential leads to available Loan Officers. * Enter client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System. **What you 'll need: ** * 1+ years of related experience in Inside Sales or similar field. * High school diploma required; Bachelor's degree in related field preferred. * Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services. * Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. * Intermediate speaking and writing communication skills. Compensation: Hourly range for new hires is generally $25.09 - $30.99 for Irvine, CA. Salary amount is determined by specific job location. **Benefits you’ll love:** We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs