Abbott
Healthcare
CustomerServiceRepresentativeII
“Customer Service Representative II at Abbott. Skills: Customer service, Order processing, Problem resolution. Provide sales order support. Process customer orders”
Industry & Context.
Root cause analysis
Continuous sitting for prolonged periods
What They're Looking For.
Must Have
High school degree or GED, Minimum of two or more years of experience in customer service, Demonstrated organizational skills, Attention to detail, Ability to work under general supervision, Ability to handle multiple projects simultaneously, Interpersonal and communication skills, Ability to listen, Ability to resolve problems, Ability to handle unresolved issues, Ability to handle delays, Ability to handle unexpected events, Ability to maintain rapport with sales representatives and customers, Demonstrated keyboard and personal computer skills, Experience with Microsoft Office, Experience with Excel, Experience with Word or equivalent applications, Ability to work in a highly matrixed and geographically diverse business environment, Ability to work both within a team, Ability to work as an individual contributor in a fast-paced, changing environment
Nice to Have
SAP experience is a plus
What You'll Do.
Provide sales order support
Process customer orders
Provide inventory support
Support continuous improvement environment
Communicate and interact with internal and external customers
Maintain positive and cooperative communication and collaboration
Handle moderately complex issues
Resolve service problems
Facilitate resolution of problems
Ensure issuance of credits
Work with customers to expedite return resolution
Follow up on order discrepancies
Resolve training requirements
Resolve product availability issues
Communicate order status to customers
Communicate expected release dates to customers
Communicate requirements to fulfill orders
Provide accurate entry for clinical procedure calendar
Provide field support for clinical procedure calendar
Respond quickly to customer inquiries
Respond quickly to customer requests
Respond to medium-difficulty technical questions
Keep current on all products
Monitor changes in regulatory requirements
Understand changes in regulatory requirements
Implement changes in regulatory requirements
Monitor changes in customer service processes
Understand changes in customer service processes
Implement changes in customer service processes
Provide timely feedback to Information Systems
Escalate systems issues
How You'll Work.
Team & Collaboration
Internal customers; External customers; Sales representatives; Field sales personnel; Clinical personnel; All levels of employees; Contractors; Vendors
Communication Scope
Verbal communication; Written communication
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