Abbott
Healthcare
CustomerServiceRepresentativeII
“Customer Service Representative II at Abbott. Skills: Customer service, Order processing, Communication. Provides sales order support. Processes customer orders”
Industry & Context.
Handles moderately complex issues and service resolves and/or facilitates resolution of problems, including identifying root causes to prevent re-occurrence with guidance of Team Lead, Supervisor, or Manager; Follows up and resolves order discrepancies; credit holds; training requirements; product availability issues when appropriate
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What They're Looking For.
Must Have
Demonstrated organizational skills, attention to detail, ability to work under general supervision, ability to handle multiple projects simultaneously, High school degree or GED required, interpersonal and communication skills, ability to listen, resolve problems, handle unresolved issues, delays, unexpected events while maintaining rapport with sales representatives and customers, Demonstrated keyboard and personal computer skills, experience with Microsoft Office, including Excel and Word or equivalent applications required, Ability to work in a highly matrixed and geographically diverse business environment, Ability to work both within a team and as an individual contributor in a fast-paced, changing environment, Minimum of two or more years of experience in customer service or a closely related environment
Nice to Have
SAP experience is a plus
What You'll Do.
Provides sales order support
Processes customer orders
Provides inventory support
Supports continuous improvement environment
Develops rapport with customers
Effectively communicates and interacts with customers
Maintains positive and cooperative communication
Handles moderately complex issues
Issues and tracks returns
Ensures issuance of credits
Works with customers to expedite return
Follows up and resolves order discrepancies
Communicates with customers on order status
Provides accurate entry and field support
Responds quickly to customer inquiries
Keeps current on all products
Monitors and implements changes
Provides timely feedback to Information Systems
How You'll Work.
Team & Collaboration
Maintains positive and cooperative communication and collaboration with all levels of employees, customers, contractors, and vendors; Ability to work both within a team and as an individual contributor
Communication Scope
interpersonal and communication skills; ability to listen; resolve problems; handle unresolved issues; delays; unexpected events while maintaining rapport with sales representatives and customers; Effectively communicates and interacts with internal and external customers; Maintains positive and cooperative communication and collaboration with all levels of employees, customers, contractors, and vendors; Communicates with customers on order status; Responds quickly to customer inquiries
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