Customers Our Products And Processes
General Insurance
CustomerServiceRepresentative,HVAC
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative, HVAC at Customers Our Products And Processes. Skills: Customer service, Communication, Problem solving. Communicate effectively with all departments. Encourage a healthy working environment”
Industry & Context.
Utilize critical thinking and active listening skills regularly.; Make independent decisions to solve problems based on contract terms and conditions and other guidelines/conditions of HVAC programs.; Responsible for thoroughly researching and resolving data discrepancies following standard procedures.; Ability to utilize online tools for research and problem solving.
What They're Looking For.
Must Have
Computer and software skills, such as using MS Word, Outlook, Excel, and customer relationship management (CRM) systems, as well as various tools and systems to perform tasks and serve customers., Excellent written and verbal communication skills., Possess customer-oriented skills including empathy, patience, adaptability, and proactivity., Effective interpersonal skills., Determination to consistently meet deadlines., Capability to work independently and as part of a team., Balance multiple tasks at once and solve them all in a timely manner., Maintain superb organizational skills., Display a positive and professional demeanor at all times even when addressing escalated matters., General or technical knowledge of HVAC equipment., Ability to utilize online tools for research and problem solving., Ability to work well with others and explain technical information to peers and customers in an easily understood manner., Ability to stay calm and courteous while dealing with frustrating situations., Interested in learning new things and finding out more about customers, our products, and processes.
Nice to Have
prior HVAC, Warranty, or Insurance experience is beneficial, experience in providing excellent customer service, moving quickly to keep many projects going at once, ability to keep organized records
What You'll Do.
Communicate effectively with all departments
Encourage a healthy working environment
Abide by company policies
Provide support to Account Management
Gain in-depth knowledge of HVAC programs
Demonstrate understanding of programs
Assist with new distributor onboarding
Provides guidance to HVAC dealers
Utilize critical thinking
Make independent decisions
Respond to all inquiries
Research and resolve data discrepancies
Process contract transfers
Complete all employee training
How You'll Work.
Team & Collaboration
Communicate effectively with all departments within AIG Warranty and with all external partners.; Provide support and work closely with Account Management, Business Development, and Inside Sales Teams.; act as a connector with internal staff and our clients and vendors.; work well with others and explain technical information to peers and customers in an easily understood manner.
Communication Scope
Excellent written and verbal communication skills.; explain technical information to peers and customers in an easily understood manner.
Full Job Description
**Customer Service Representative- Warranty** Our Customer Service Representative, HVAC position is a great opportunity to join our growing team! This position is Hybrid working in our Jeffersonville, IN. office. **Make your mark in General Insurance** General Insurance is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks. **About AIG Warranty** AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us. **About the HVAC Team** The HVAC Division provides the heating, air conditioning, and refrigeration industry with risk management solutions for residential and commercial applications. Our diversified portfolio includes OEM (Original Equipment Manufacturer), retail, dealer direct, and consumer direct initiatives. In this department we work directly with consumers and vendors, providing excellent service with enthusiasm and professionalism. **About the Customer Service, HVAC Accounts Role** Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed. HVAC Accounts Customer Service Represent
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