CustomerServiceRepresentative|HealthcareAccount|with21KSigningBonus

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!** **Account specific roles and responsibilities:** * Process orders for diabetic supplies and coordinate delivery to patients in a timely manner. * Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers. * Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal. * Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed. * Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support. **Requirements** * At least 6 months of BPO experience under a **Healthcare Account (US Healthcare Insurance)** * Strong phone contact handling skills and active listening skills * Ability to multi-task, prioritize, and manage time effectively * Good verbal and written English skills * Willing to work onsite in **Buendia, Makati** * Amenable working night shift **Benefits** **What can we offer you?** * Competitive salary and benefits * Health Insurance with free dependents* * 10%-night differential * Attendance Bonus * Paid time off * Convertible to cash leave credits * Performance Appraisal * Work-life balance * A focus on growing your career path with us * We encourage you to follow your passions and learn new skills **Our commitment to you** * Strong culture and values-driven leadership * We create opportu