Binance
blockchain
CustomerServiceRepresentative(Greek&English)
“Customer Service Representative (Greek & English) at Binance. Skills: Customer service, Communication, Problem-solving. Handle high volumes of live chat and support tickets. Identify and evaluate customers' needs”
What You'll Achieve.
Deliver satisfaction and timely resolution; Secure resolution; High customer satisfaction
Industry & Context.
Problem-solving individuals
Willing to work weekends, Irregular hours, Night shifts
What They're Looking For.
Must Have
1+ years experience of proven customer facing experience or experience as a customer service representative, IT proficiency and ability to handle moderately technical customer queries, Exceptional written communication skills and active listening ability, Ability to multi-task, prioritize, and manage time effectively, Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots, Fluent in English and Greek, Willing to work weekends and irregular hours which will include night shifts
Nice to Have
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus, Knowledge of the cryptocurrencylockchain field is a advantage
What You'll Do.
Handle high volumes of live chat and support tickets
Identify and evaluate customers' needs
Provide accurate information on platform features
Manage complaints and provide solutions
Follow communication procedures
Support feedback collection for improvements
Participate in validation and testing of AI bots
Engage customers and deliver best-in-class experience
How You'll Work.
Team & Collaboration
Collaborate with world-class talent; Work with product team
Communication Scope
Exceptional written communication skills; Active listening ability
Applying for this Customer Service Representative (Greek & English) role?
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How to Apply on Lever
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- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
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