ZURU
Manufacturing
CustomerServiceRepresentative-Germany
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative - Germany at ZURU. Skills: Customer service, Logistics, Order fulfillment. Lead new customer onboarding. Complete required customer profile documentation”
Industry & Context.
Problem-solving skills; Issue resolution; Process improvement
What They're Looking For.
Must Have
1-3 years logistics & customer service experience, Order fulfillment experience, Inventory experience, Customer relations experience, Fluency in English, Fluency in Polish, Fluency in German
Nice to Have
Experience coordinating with 3PL, Co-packing experience
What You'll Do.
Lead new customer onboarding
Complete required customer profile documentation
Build strong customer relationships
Maintain long-term customer relationships
Drive operational efficiency
Understand customer-specific product listing requirements
Ensure accurate initial product setup
Provide training to China CSR team
Monitor listings for data integrity
Master customer order fulfillment guidelines
Train China CSR team on guidelines
Oversee order execution for compliance
Map customer order fields to ZURU’s system
Enable automated order processing
Lead customer replenishment planning
Develop replenishment schedules
Manage replenishment schedules
Allocate stock in system
Liaise with 3PL providers
Resolve routing issues
Resolve fulfillment issues
Coordinate specialized 3PL services
Coordinate co-packing services
Perform value-added logistics tasks
Understand invoice requirements
Automate document generation
Ensure compliance with invoice requirements
Monitor order payment status
Support accounts receivable reconciliation
Resolve billing disputes
Proactively identify operational issues
Resolve operational issues
Develop effective solutions
Implement effective solutions
Support China CSR team coordinating with 3PLs
Drive 3PL performance improvements
Respond to customer inquiries
Resolve customer inquiries
Provide administrative support
Provide coordination support
How You'll Work.
Team & Collaboration
Collaborate with China CSR team; Work with System Support teams; Coordinate with 3PLs
Full Job Description
About ZURU 🚀 📍 ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers. 📍 Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, and GUMI YUM Surprise and more! 📊 Position Overview As a Customer Service Representative (German speaking) at ZURU, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries. You will assist with product information, order processing, troubleshooting, and ensure customer satisfaction by addressing concerns efficiently. 📌 Position Impact At ZURU, our CSR position is vital to driving both immediate and long-term success, rooted in our DNA of collaboration, compounding improvement, and overpreparing to win. This role is all about delivering customer satisfaction by fostering strong partnerships, ensuring ethical standards, and addressing concerns with radical candor. In the short term, it builds trust and creates tangible value for our customers while reinforcing our commitment to excellence. Looking ahead, CSR enables us to shift the needle, continually improving processes and experiences that matter most to our customers. It reflects ZURU’s ethos of good humans only, e
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