MSX International
automotive business services
CustomerServiceRepresentative–Germanspeaker
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Service Representative – German speaker at MSX International. Skills: German language proficiency, Customer service. Manage and resolve customer cases efficiently. Answer calls and emails related to after-sales inquiries”
What You'll Achieve.
Delivering excellent support; Ensuring an excellent service experience
Industry & Context.
Resolve customer cases efficiently
Initial on-site adaptation period
What They're Looking For.
Must Have
Native or bilingual German, Good level of English (B2-C1), Interpersonal skills with a persuasive and negotiation-focused attitude, Excellent communication, Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel)
What You'll Do.
Manage and resolve customer cases efficiently
Answer calls and emails related to after-sales inquiries
Provide general vehicle information
Manage replacement vehicles
Clarify additional charges
How You'll Work.
Team & Collaboration
Join an international team; Work in a dynamic, multicultural environment; Work with professionals from different backgrounds and countries
Communication Scope
Excellent communication
Full Job Description
Are you a German speaker looking for a new opportunity in Barcelona? 🌍 Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model. 💼 MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands. If you want to grow, learn and be part of an international team, this is your place. ✨ As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience. The team provides after‑sales support, which means: You will answer calls and emails related to after‑sales inquiries (for example: general vehicle information, cancellations, incidents, replacement vehicles, additional charges, orders, subscriptions, etc.). This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote). ## Qualifications * You are anative/bilingual German speaker; * You have a good level of English (B2-C1) is required; * You have strong interpersonal skills with a persuasive and negotiation-focused attitudeand excellent communication skills; * You areproficient in MS Office365 applications (basic knowledge of PowerPoint and Excel); ## Additional Information What we offer: 🎯 * Permanent full-time contract (40 hours/week) * Salary: €22,000 gross per year * Hybrid work: up to 50% after training 🏠 * 23 vacation days + 3 extra company days (26 total) 🌴 * MSX Bazaar employee discounts portal * Flexible Compensation Plan (healthcare, transport, meal card,
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