Us In Driving Growth
health insurance
CustomerServiceRepresentative(GEHAPAC)
“Customer Service Representative (GEH APAC) at Us In Driving Growth. Skills: customer service, insurance claims/policies, health benefits. Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others”
What You'll Achieve.
striving for first-contact resolution; responding within agreed timelines on medical claims in line with customer benefits; Ensure turnaround times are met and ensure enquiries are settled within required timescales; contribute to the achievement of operational goals
Industry & Context.
customer focus, with the ability to identify and resolve problems independently; Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity
What They're Looking For.
Must Have
Fluent in written and spoken English, Confident decision-making and sound judgment, customer focus, with the ability to identify and resolve problems independently, Proactive and process-oriented, Ability to maintain high levels of customer satisfaction through effective and timely resolution of member enquiries, Excellent attention to detail and accuracy, interpersonal skills, with clear verbal and written communication to both internal and external clients, Ability to support Team Manager and senior team members with escalations
Nice to Have
Experience in health insurance or a call centre environment is an added advantage
What You'll Do.
Receives requests by email and telephone regarding insurance claims/policies
Responds to inquiries from policy holders
brokers and/or others
Provide the highest level of customer service
striving for first-contact resolution
responding within agreed timelines on medical claims in line with customer benefits
Ensure that all operating procedures and regulations are followed in accordance with policy terms and conditions
Provide quality advice and information to customers regarding their health benefits
Ensure turnaround times are met and ensure enquiries are settled within required timescales
Carry out any ad hoc tasks as required to meet business needs
How You'll Work.
Team & Collaboration
Build relationships with internal departments and external service partners to ensure resources are fully utilized for the benefit of the customer; Actively support team members and contribute to the achievement of operational goals; Ability to support Team Manager and senior team members with escalations
Communication Scope
Fluent in written and spoken English; Excellent interpersonal skills; interpersonal skills, with clear verbal and written communication to both internal and external clients
Applying for this Customer Service Representative (GEH APAC) role?
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