XPEL
automotive
CustomerServiceRepresentative(Frenchspeaking)
“Customer Service Representative (French speaking) at XPEL. Skills: French speaking, Customer Service, technical support, problem solving. Take inbound and outbound calls. process incoming orders (via Teams, email)”
What You'll Achieve.
drive the growth of XPEL in Europe and UK
Industry & Context.
proactive problem solver; Excellent analytical and problem-solving skills; Make appropriate judgments, keeping customer service and time sensitivity a priority; Work with Operations and Quality teams to help determine root cause; Analyze warranty and return data to identify trends and support process improvements
Translation of message templates (_if in possession of any extra language skill)_
What They're Looking For.
Must Have
Associate degree equivalent required, Ability to communicate in French and English is a must, Excellent teamwork skills, attention to detail and organizational skills, Results-driven with the ability to make sound decisions and exercise good judgment, Excellent analytical and problem-solving skills, Ability to work in accordance with the assigned work schedule, Make appropriate judgments, keeping customer service and time sensitivity a priority, Professional appearance and attitude
Nice to Have
3 years’ experience in a Customer Service department, Hands-on knowledge of XPEL products is a plus, Proficiency in Microsoft Office experience with customer service or ticketing systems preferred
What You'll Do.
Take inbound and outbound calls
process incoming orders (via Teams
Provide technical (product) support
identify leads or potential upsell + cross sell possibilities
assign leads to the Territory Manager
Ensure excellent service
escalate issues to the correct person/department if needed
Support junior colleagues with more complex tickets
Keep product & systems knowledge updated via webinars/training
Create new customer accounts in ERP systems
Process warranty claims for Europe and UK
Manage resolutions for installed products
ensure accurate documentation and appropriate outcomes
Work with Operations and Quality teams to help determine root cause
Analyze warranty and return data to identify trends and support process improvements
How You'll Work.
Team & Collaboration
Partners with the Territory Manager to ensure smooth hand off of new clients into their portfolio; Support junior colleagues with more complex tickets; Participate in CSR teams meetings and contribute to addressing improvement areas; Work with Operations and Quality teams to help determine root cause
Communication Scope
Ability to communicate in French and English
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