FloSports
Sports Technology
CustomerServiceRepresentative,FrenchBilingual
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative, French Bilingual at FloSports. Skills: Customer support, Technical troubleshooting, Platform guidance. Deliver support to customers. Troubleshoot and resolve issues”
What You'll Achieve.
Meet or exceed performance metrics
Industry & Context.
Problem-solving; Troubleshoot issues; Identify issues; Diagnose issues
Rotating shifts, Days, evenings, weekends, holidays
What They're Looking For.
Must Have
Two years customer service experience
Nice to Have
Familiarity with WordPress, Familiarity with LeagueStat, Experience using ticketing systems, Experience using Zendesk, Experience using Freshdesk, Playing ice hockey experience, Knowledge of ice hockey
What You'll Do.
Deliver support to customers
Troubleshoot and resolve issues
Escalate bugs or technical issues
Collaborate with internal departments
Guide partners in tool usage
Test and troubleshoot apps
Maintain and update customer accounts
Meet performance metrics
How You'll Work.
Team & Collaboration
Collaborate across departments; Collaborate with Team Lead; Collaborate with Customer Support Manager
Communication Scope
Verbal communication; Written communication; Adjusting tone; Adjusting vocabulary
Full Job Description
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels. By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience. Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more. We’re looking for people who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and excellence, and are motivated to help grow and elevate the communities we serve. THE ROLE: We are seeking a customer-focused, tech-savvy, and bilingual (Canadian French/English) Customer Support Representative to join our dynamic team. In this role, you will serve as the first point of contact for customers, providing timely and professional support via phone and email. You will troubleshoot technical issues, guide partners on platform usage, and collaborate across departments to ensure a seamless customer experience. This position requires strong communication skills, flexibility with rotating shifts, and a passion for problem-solving in a fast-paced, sports-centric environment. RESPONSIBILITIES - Deliver timely, friendly, and professional support to customers via phone and email - Troubleshoot and resolve customer and partner issues in real time - Escalate bugs or technical issues to the Customer Support leadership team as needed - Collaborate with internal departments to ensure accurate information and expectations are met for all events, partners, and customers. - Guide partners in the use of admin tools, FloHockey software, and genera
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