ZURU
Manufacturing
CustomerServiceRepresentative-France
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative - France at ZURU. Skills: Customer service, Logistics, Order fulfillment, Inventory management. Onboard new customers. Set up ZURU as vendor”
What You'll Achieve.
Ensure customer satisfaction; Deliver customer satisfaction; Build trust; Create tangible value; Improve processes; Improve experiences
Industry & Context.
Problem-solving; Issue resolution; Troubleshooting
What They're Looking For.
Must Have
1-3 years logistics & customer service, Order fulfillment experience, Inventory experience, Customer relations experience, Fluency in English, Fluency in Polish, Fluency in French
Nice to Have
Experience coordinating with 3PL, Co-packing experience
What You'll Do.
Onboard new customers
Set up ZURU as vendor
Complete customer profile documentation
Build customer relationships
Maintain customer relationships
Drive operational efficiency
Understand product listing requirements
Ensure accurate product setup
Maintain data integrity
Master order fulfillment guidelines
Train China CSR on guidelines
Oversee order execution
Ensure compliance with requirements
Map customer order fields
Enable automated order processing
Lead replenishment planning
Develop replenishment schedules
Manage replenishment schedules
Allocate stock in system
Liaise with 3PL providers
Resolve routing issues
Resolve fulfillment issues
Coordinate specialized 3PL services
Coordinate co-packing
Coordinate display assembly
Coordinate palletizing
Coordinate stickering
Coordinate value-added logistics
Understand invoice requirements
Automate document generation
Monitor order payment status
Support accounts receivable reconciliation
Resolve billing disputes
Identify operational issues
Resolve operational issues
Develop effective solutions
Implement effective solutions
Drive 3PL performance improvements
Respond to customer inquiries
Resolve customer inquiries
Provide administrative support
Provide coordination support
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborate with China CSR team; Collaborate with System Support; Liaise with 3PL providers; Coordinate with customer
Full Job Description
About ZURU 🚀 📍 ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers. 📍 Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, and GUMI YUM Surprise and more! 📊 Position Overview As a Customer Service Representative (French speaking) at ZURU, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries. You will assist with product information, order processing, troubleshooting, and ensure customer satisfaction by addressing concerns efficiently. 📌 Position Impact At ZURU, our CSR position is vital to driving both immediate and long-term success, rooted in our DNA of collaboration, compounding improvement, and overpreparing to win. This role is all about delivering customer satisfaction by fostering strong partnerships, ensuring ethical standards, and addressing concerns with radical candor. In the short term, it builds trust and creates tangible value for our customers while reinforcing our commitment to excellence. Looking ahead, CSR enables us to shift the needle, continually improving processes and experiences that matter most to our customers. It reflects ZURU’s ethos of good humans only, e
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