CustomerServiceRepresentative(FixedTerm)

Primary Function of the Position * Primarily support customer order operations by handling purchase orders, quotations, order processing, and delivery coordination in a timely and accurate manner. * Provide professional support via phone and email to ensure smooth order processing and customer satisfaction throughout the order lifecycle. * Accurately and timely process orders and requests in SAP ERP and Salesforce databases. * Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives. ​​​​​​​ * Understand processes and make recommendations to improve overall team efficiency. Essential Job Duties * Process customer purchase orders, quotations, and order-related requests accurately and promptly. * Manage sales order entries in SAP with an understanding of customer PO requirements, terms, and conditions. * Coordinate delivery schedules with logistics providers and prepare customer-related shipping documents. * Support order issue resolution and follow up on pending sales orders or service requests. * Monitor open sales orders and maintain related tracking files and reports. * Support invoicing and crediting processes in coordination with Finance. * Ensure compliance with company policies, regulatory requirements, and financial procedures. * Effectively follow up on and resolve sales order or service request issues. * Support cross-functional projects related to order operations, logistics, and process improvements. * Provide administrative and operational support to the Customer Experience & Services team. * Participate in process updates, testing, and continuous improvement activities as assigned. * Perform other order support and administrative duties as required by business needs. ## Qualifications Required Skills and Experience * Highly customer and service-focused * Open to candidates with less than 1 yea