Avomind
financial services and technology
CustomerServiceRepresentative(FarsiSpeaker)
“Customer Service Representative (Farsi Speaker) at Avomind. Skills: Farsi and English communication, customer support, issue resolution. Respond to customer inquiries via phone, email, and chat in Farsi and English.. Provide accurate information regarding products, services, and company policies.”
What You'll Achieve.
ensuring a positive customer experience; Meet defined KPIs including response times, resolution quality, and customer satisfaction metrics.; Support client retention initiatives
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Fluency in Farsi and English, both written and spoken.
Nice to Have
Previous experience in customer service, support, or a client-facing role is preferred., Experience within financial services, fintech, forex, or trading environments would be advantageous., Familiarity with CRM systems and support tools is a plus.
What You'll Do.
Respond to customer inquiries via phone
and chat in Farsi and English.
Provide accurate information regarding products
and company policies.
Resolve customer issues promptly and professionally while maintaining high customer satisfaction standards.
Maintain accurate records of customer interactions within CRM systems.
Escalate complex or priority issues when necessary.
Handle back-office related queries and follow-ups.
Support clients with technical and troubleshooting-related issues.
Manage complaints professionally and ensure appropriate resolution.
How You'll Work.
Team & Collaboration
Collaborate with internal teams to ensure timely issue resolution and smooth customer experiences.; Comfortable working collaboratively within a diverse team environment.
Communication Scope
communication and interpersonal skills
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