PAIR Finance

FinTech

CustomerServiceRepresentative(f/m/d)

$335–455k ~AI est. Stockholm, Stockholm County, Sweden FULL TIME Remote Friendly
The Brief

“Customer Service Representative (f/m/d) at PAIR Finance. Skills: Customer service, Problem solving. Communicate with consumers. Communicate with clients”

Industry & Context.

FinTech
Problems you'll solve

Solution-oriented

What They're Looking For.

Must Have

Hands-on experience in B2C customer service, Business-level fluency in Swedish, Business-level fluency in English, Solid MS Office skills

Nice to Have

Experience with receivables management, Experience with debt collection, Interest in new technologies, Interest in AI

What You'll Do.

Communicate with consumers

Communicate with clients

Communicate with third parties

Handle legal inquiries

Handle regulatory inquiries

Route client inquiries

Keep CRM systems accurate

Collect feedback from clients

Collect feedback from consumers

Feed feedback into improvement

Contribute to process development

Contribute to team structure development

How You'll Work.

Team & Collaboration

Internal contacts; Team structures

Communication Scope

Phone communication; Email communication; Chat communication; Letter communication

Free ATS check

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