CustomerServiceRepresentative(f/m/d)

Are you ready to change the market? PAIR Finance is a Berlin-based fintech founded in 2016 with a clear mission: make debt collection in Europe more digital, efficient, and genuinely customer-centric. We use AI to replace the blunt, transactional approach of traditional providers with something smarter - and more human. We are growing our team in Sweden and are looking for a Customer Service Representative (f/m/d) to join our B2C customer service team in Stockholm. In this role, you will be the direct point of contact for consumers, clients, and third parties on the Swedish market - solving problems, handling complex cases, and contributing to a service experience that sets us apart from the rest of the industry. What you can do with us: Communicate confidently with consumers, clients, and third parties (e.g. lawyers, debt counseling agencies, bailiffs) via phone, e-mail, chat, and letter - always solution-oriented and to the point Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files Route client inquiries to the right internal contacts and make sure nothing falls through the cracks Process case files in a commercially effective way and keep CRM systems accurate and up to date Collect feedback from clients and consumers and feed it back into the improvement of our technology and services Contribute to the development of internal processes and team structures What you should bring for it: Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection. Passion for contributing to fast-paced environments and to continuously improve processes and standards. A solution-oriented, customer-centric mindset with a highly collaborative way of working. Business-level fluency in Swedish and English , both written and spoken - this is essential for the role Solid MS Office skills and a genuine interest in new technologies, including AI Transparency, Execution, Ownership, Customer