CustomerServiceRepresentative–Dutchspeaker

Are you a Dutch speaker looking for a new opportunity in Barcelona? 🌍 Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model. 💼 MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands. If you want to grow, learn and be part of an international team, this is your place. ✨ As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience. Your main responsibilities: * Manage driver inquiries across multiple channels * Handle complex and escalated cases requiring deeper issue understanding * Monitor open cases continuously until resolution * Identify when a case requires escalation to higher-level or specialized teams * Ensure a positive customer experience throughout all interactions, even in challenging situations * Maintain customer satisfaction levels in line with project KPIs This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote). ## Qualifications * You are anative/bilingual Dutch speaker; * You have a good level of English (B2-C1) is required; * You have at least 2 years of experience in Customer Service, Contact Center, Customer Relations or related positions; * You have strong interpersonal skills with a persuasive and negotiation-focused attitudeand excellent communication skills; * You have ability to assess and manage complex cases, with strong problem-solving skills; * You areproficien