MSX International
Automotive
CustomerServiceRepresentative–Dutchspeaker
“Customer Service Representative – Dutch speaker at MSX International. Skills: Customer Service, Case Management. Manage driver inquiries. Handle complex cases”
What You'll Achieve.
Meet project KPIs
Industry & Context.
Problem-solving
On-site adaptation period
What They're Looking For.
Must Have
Native or bilingual Dutch, 2 years of experience in Customer Service, 2 years of experience in Contact Center, 2 years of experience in Customer Relations, Proficient in MS Office365 applications
Nice to Have
Good level of English (B2-C1), Basic knowledge of the automotive industry, Basic knowledge of sales processes, Basic knowledge of after-sales processes
What You'll Do.
Manage driver inquiries
Handle escalated cases
Identify escalation needs
Ensure positive customer experience
Maintain customer satisfaction levels
How You'll Work.
Communication Scope
Persuasive communication
Applying for this Customer Service Representative – Dutch speaker role?
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ANONYMOUS · UNFILTERED
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