Nuitée
Travel
CustomerServiceRepresentative(Dutch/GermanorFrench)
“Customer Service Representative (Dutch/ German or French) at Nuitée. Skills: handling urgent customer issues, travel disruptions, high-priority cases, rapid resolution, escalations. Handle emergency and urgent customer inquiries via phone, email, and chat. Resolve escalated issues and provide timely, effective solutions”
What You'll Achieve.
Ensure swift and professional responses to complex situations; Ensure resolution within SLA
Industry & Context.
problem-solving and decision-making skills under pressure
Flexibility to work in shifts
What They're Looking For.
Must Have
Fluent in English + one of the following at business level: Dutch and German, or French, problem-solving and decision-making skills under pressure, Excellent communication and interpersonal abilities, Ability to multitask in a fast-paced, high-stress environment, Detail-oriented and highly organized, Experience handling escalations and urgent cases, Flexibility to work in shifts
Nice to Have
preferably in travel, hospitality, or emergency support
What You'll Do.
Handle emergency and urgent customer inquiries via phone
Resolve escalated issues and provide timely
Coordinate with internal teams
and partners to address travel disruptions
Maintain accurate records and documentation of incidents and resolutions
Monitor and track emergency cases to ensure resolution within SLA
Contribute to process improvements for the Emergency Team
Support junior team members and provide guidance during high-pressure situations
How You'll Work.
Team & Collaboration
Coordinate with internal teams, hotels, and partners
Communication Scope
Excellent communication and interpersonal abilities
Applying for this Customer Service Representative (Dutch/ German or French) role?
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