CustomerServiceRepresentative/Dispatcher

_**Job Summary:**_ TCC Materials is a leading manufacturer of architectural and concrete specialty products, which include concrete masonry block, concrete repair products, precast, architectural stone, mortars and grout, and hardscape landscaping products. Consider joining an amazing family-owned business, with almost 100 years of industry experience! We offer competitive pay and a great benefits package _**What You 'll Do:**_ This position interfaces with customers, suppliers, sales and plant personnel on a daily basis to facilitate an efficient, timely, and accurate order-fulfillment process and promote customer satisfaction. This position performs daily customer service and dispatch functions for the facilities including shipping, inventory control, and inter-company transfers and will perform daily data entry functions into NetSuite for production and order processing transactions. Additionally, this position will receive and enter orders for products and coordinate all dispatch/transportation scheduling functions to ensure a timely and accurate order-fulfillment process. _**Essential Duties and Responsibilities:**_ * Answer incoming calls and direct to appropriate personnel. * Establish and maintain an efficient dispatch schedule for deliveries. * Call contract haulers and make delivery assignments as needed. * Dispatch deliveries for optimum customer service levels. * Generate pick tickets, delivery tickets, and maintain a silo tracking program. * Enter all orders, daily transfers, materials received, and inventory counts into NetSuite on a timely and accurate basis. Reconcile inventory counts as needed. * Maintain information in NetSuite to produce accurate reporting. Communicate with Corporate Office to make sure changes being made at the plant level will not negatively affect reporting accuracies. * Scan completed and signed delivery tickets into OnBase. Sort and match pick tickets and delivery tickets daily, including tracking contract carrier tickets, an