Binance
blockchain
CustomerServiceRepresentative(Czech&English)
“Customer Service Representative (Czech & English) at Binance. Skills: Customer support, Communication, Problem-solving. Handle live chat and support tickets. Identify customer needs”
What You'll Achieve.
Deliver satisfaction; Timely resolution; Secure resolution; High customer satisfaction
Industry & Context.
problem-solving
Willing to work weekends, Irregular hours, Night shifts
What They're Looking For.
Must Have
1+ years experience of proven customer facing experience or experience as a customer service representative, IT proficiency, Exceptional written communication skills, active listening ability, Ability to multi-task, prioritize, and manage time effectively, Basic understanding of AI concepts, familiarity with AI-powered tools or chatbots, Fluent in English, Fluent in Czech, Willing to work weekends and irregular hours which will include night shifts
Nice to Have
Hands-on experience with bot validation, testing, or SOP/tool quality review, Knowledge of the cryptocurrencylockchain field
What You'll Do.
Handle live chat and support tickets
Identify customer needs
Provide accurate information
Follow communication procedures
Support feedback collection
Participate in validation and testing
How You'll Work.
Team & Collaboration
Support feedback collection for workflow and product improvements; Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs
Communication Scope
Exceptional written communication skills; active listening ability
Applying for this Customer Service Representative (Czech & English) role?
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