EMCO Corporation

Retail

CustomerServiceRepresentative(CSR)

CA$42–50k North Vancouver, British Columbia, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Customer Service Representative (CSR) at EMCO Corporation. Skills: Sales support, Customer service, Order processing. Provide sales support. Maintain clean counter area”

Industry & Context.

Retail
Problems you'll solve

Navigate customer concerns; Find solutions for complaints

What They're Looking For.

Must Have

1 year customer service experience, 1 year counter sales experience, Operate applicable software system, Operate material handling equipment, Work independently and in team

Nice to Have

Previous experience in wholesale distribution

What You'll Do.

Provide sales support

Maintain clean counter area

Stock counter sales area

Answer customer questions

Follow up on backorders

Research product for customers

Provide product recommendations

Generate leads for Account Manager

Network with customers

Maintain merchandising displays

Inform buyer of low stock

Provide accurate delivery dates

Process warranty claims

Find solutions for concerns

Find solutions for complaints

How You'll Work.

Team & Collaboration

Support Inside Sales; Support Outside Sales

Communication Scope

Verbal communication

Full Job Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Why Join Our Team? EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! In addition, we will offer you: * Great mentors and on-the-job training * Growth potential with competitive salary, benefits, and profit sharing * A career with a solid, stable company with strong core values * Participation in our pension plan with employer contributions As a CSR, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean co

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