EMCO Corporation
Wholesale Distribution
CustomerServiceRepresentative(CSR)
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Customer Service Representative (CSR) at EMCO Corporation. Skills: Customer service, Sales support, Order processing. Provide sales support to customers. Maintain stocking counter sales area”
What You'll Achieve.
Exceed customer needs
Industry & Context.
Problem solve customer concerns; Problem solve customer complaints
What They're Looking For.
Must Have
1 year customer service experience, 1 year counter sales experience, Ability to learn applicable software, Intermediate math skills, Attention to detail
Nice to Have
Experience with plumbing products, Experience with building products, Use Internet for problem solving, Experience using Word, Experience using Excel, Experience using Outlook
What You'll Do.
Provide sales support to customers
Maintain stocking counter sales area
Keep counter sales area clean
Answer customer questions
Follow up on backorders
Assist customers purchasing material
Research products for customers
Provide product recommendations
Own counter merchandising
Generate leads for Account Manager
Network with customers
Maintain counter area
Clean merchandising displays
Inform buyer of low stock
Follow up on backorders with vendors
Provide customers accurate delivery dates
Process warranty claims
Handle account sales paperwork
Handle cash sales paperwork
Comply with all procedures
Find solutions for customer concerns
Find solutions for customer complaints
Perform other tasks as requested
How You'll Work.
Team & Collaboration
Support Inside Sales; Support Outside Sales
Communication Scope
Verbal communication
Full Job Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Why Join Our Team? EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! In addition, we will offer you: * Great mentors and on-the-job training * Growth potential with competitive salary, benefits, and profit sharing * A career with a solid, stable company with strong core values * Participation in our pension plan with employer contributions As a CSR, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean co
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