Dave's World
CSR/Dispatch
CustomerServiceRepresentative(copy)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative (copy) at Dave's World. Skills: Customer service, Sales, Booking appointments. Answer the phone cheerfully. Assist customers booking jobs”
What You'll Achieve.
Boost booked calls
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Proven track record in customer service, Good typist, Proficient with phone systems, Highly organized, Exceptional follow-through abilities, Ability to build trust, Demonstrate empathy, Competitive individual contributor, Loves to win as a team, Highly motivated, Flexible, Great attitude on life
What You'll Do.
Answer the phone cheerfully
Assist customers booking jobs
Assist customers following up on jobs
Assist customers selling products
Assist customers selling services
Handle basic customer issues
Convert customer calls into booked appointments
Respond to customer requests
Resolve customer issues
Establish customer rapport
Encourage repeat business
Participate in training
Practice outbound calling
Adhere to company plan
Resolve customer complaints
Maintain customer database
Update customer database
How You'll Work.
Team & Collaboration
Win as a team
Communication Scope
Verbal communication; Written communication
Full Job Description
## Customer Service Representative - Augusta, ME Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine. Salary: $20 - $23 per hour + bonuses Schedule: Monday-Friday 8am-5pm Basic Function: To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues. Daily Duties: Convert incoming customer calls into booked service appointments. Deliver call scripts with an authentic cadence; be clear, compelling and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Adhere to the company’s plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Skill Requirements: Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life. Salary: $20-$23/hr+ Bonuses Deliver Wow Service Honesty and Integrity Empathy Resourceful Attention to Detail Happiness Committed to Growth and Learning Working Environment: Standard office Temperature controlled Sitting/standing desk
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