CIBC
Banking
CustomerServiceRepresentative,BilingualinCantoneseorMandarin6monthterm
“Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 month term at CIBC. Skills: Client engagement, Problem solving, Product knowledge, Efficiency, Computer Savvy. First point of contact for ISI clients (including Investors Edge), via phone and online channel. Recognize and accurately assess each client’s needs and provide a timely resolution”
What You'll Achieve.
Make a meaningful impact in the lives of our clients; Ensure that clients experience a bank that listens actively and demonstrates care for their unique needs; Make a meaningful difference in our clients’ lives; Deliver your best to make a difference
Industry & Context.
Problem solving; Accountability for client issues; Finding solutions
Bilingual in Cantonese or Mandarin, 6 month term, Approximately 4 weeks onsite training in downtown Toronto, Flexible between Monday to Friday from 8:00 am to 8:00 pm, Legally eligible to work at the location(s) specified, May be asked to complete an attribute-based assessment and other skills test
What They're Looking For.
Must Have
Fluent in English, Fluent in Cantonese and /or Mandarin
Nice to Have
CSC is an asset
What You'll Do.
First point of contact for ISI clients (including Investors Edge)
via phone and online channel
Recognize and accurately assess each client’s needs and provide a timely resolution
Refer clients to related client relations and service groups or escalate to management
Make recommendations on client matters to meet work objectives
Provide support for clients by recognizing and accurately assessing their needs
Focus on each client experience and connect on a personal level to make every interaction meaningful
and put yourself in the client’s shoes
Take accountability for client issues and knowing when to lean on others to find solutions
Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support
Effectively complete client requests
Allow quick resolution of problems
How You'll Work.
Team & Collaboration
Lean on others to find solutions; Work collaboratively
Communication Scope
Written communication; Verbal communication; Interpersonal skills
Applying for this Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 month term role?
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