CustomerServiceRepresentativeBeNeLux

About the role The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success. Key Responsibilities This position operates under a hybrid work arrangement. * Act as the primary point of contact for all business customer inquiries regarding label solutions. * Manage end-to-end order processing, pricing alignment, and delivery schedule coordination. * Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service. * Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth. * Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region. ## Qualifications Required: * Commercial or technical training, a corresponding university degree, or an equivalent qualification. * Professional experience in B2B sales or corporate customer service, preferably within an international environment. * Mandatory fluency in both Dutch and English. Skills you need to succeed: * A creative and entrepreneurial mindset with a passion for driving innovative projects forward. * Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams. ## Additional Information What We Offer Here's a glimpse of the great benefits you can expect: Health & Financial Benefits: We offer a gross benefit for the supplemental package of mandatory health insurance. Access to Lyra, our confidential Employee Assistance Program, for personal and professional support. We provide a free health check every 4 years, and free fruit on-site. Mandatory participation to the Avery Dennison Pen