Wells Fargo
Financial Services
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Wells Fargo. Skills: Customer service, Financial services, Contact center. Support customers with empathy. Improve inquiries or issues”
Industry & Context.
Troubleshooting issues
Attend full duration of required training, Work additional hours as needed, Work on-site at location posted
What They're Looking For.
Must Have
1+ year Customer Service experience, 1+ year Financial Services experience, 1+ year Contact Center support experience
Nice to Have
1+ year experience in Financial Services, De-escalation of issues, Ability to navigate multiple computer systems, Service focus mentality, Ability to interact effectively with internal and external partners, Excellent verbal communication skills, Excellent written communication skills, Excellent interpersonal communication skills, Sound attention to detail skills, Sound accuracy skills, Effective organizational skills, Effective multi-tasking skills, Effective prioritizing skills, Intermediate Microsoft Office skills
What You'll Do.
Support customers with empathy
Improve inquiries or issues
Interact with customer service team
Perform moderately complex customer support tasks
Manage risk by following policies
Stay abreast of policy changes
Advocate for digital services
Escalate non-routine questions
How You'll Work.
Team & Collaboration
Interact with customer service team
Communication Scope
Verbal communication; Written communication; Interpersonal communication
Full Job Description
Job Description At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. **About this role:** Wells Fargo is seeking a Customer Service Representative Commercial Banking Operations Division. Learn more about the career areas and lines of business at [wellsfargojobs.com](https://www.wellsfargojobs.com/career-areas/) **In this role, you will:** * Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Interact with customer service team and perform moderately complex customer support tasks * Manage risk by following all policies and procedures and staying abreast of changes to them * Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed * Receive direction from customer service supervisor and escalate non-routine questions **Required Qualifications:** * 1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** * 1+ year of experience working in Financial Services * De-escalation of issues * Ability to navigate multiple computer systems, applications, and utilize search tools to find information * Service focus mentality with the ability to actively listen, elicit information, comprehend customer/dealer issues/needs, and recommend solutions * Ability to interact effectively with internal and external partners and clients/customers * Excellent verbal, written, and interpersonal communication skills * Sound attention to detail and accuracy skills * Effective or
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