Weekday AI
CustomerServiceRepresentative
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“Customer Service Representative at Weekday AI. Skills: Customer service, Customer support, Problem-solving. Respond to customer inquiries. Understand customer concerns”
What You'll Achieve.
Meet customer satisfaction goals; Meet individual performance metrics; Meet team performance metrics
Industry & Context.
Problem-solving; Conflict resolution
What They're Looking For.
Must Have
Excellent verbal communication skills, Excellent written communication skills, Customer support orientation, Customer service orientation, Active listening skills, Professional communication style, Courteous communication style, Interpersonal skills, Relationship-building skills, Patience with customers, Empathy with customers, Basic problem-solving abilities, Basic conflict-resolution abilities, Ability to multitask, Ability to manage time, Bachelor's degree or diploma, Up to 2 years experience
Nice to Have
Familiarity with customer support tools, Familiarity with CRM systems, Familiarity with helpdesk platforms, Basic computer proficiency, Proficiency in MS Office, Ability to work in fast-paced environment, Ability to work in customer-focused environment, Willingness to learn products, Willingness to learn systems, Willingness to learn processes, Additional language proficiency
What You'll Do.
Respond to customer inquiries
Understand customer concerns
Provide accurate information
Provide guidance to customers
Provide solutions to customers
Handle customer complaints
Maintain positive approach
Maintain empathetic approach
Escalate complex issues
Follow up until resolution
Maintain customer interaction records
Maintain inquiry records
Maintain resolution records
Ensure adherence to service standards
Ensure adherence to response timelines
Ensure adherence to satisfaction goals
Collaborate with internal teams
Resolve customer issues
Improve service delivery
Assist customers with queries
Identify recurring concerns
Provide feedback to improve processes
Provide feedback to improve customer experience
Stay updated on products
Stay updated on services
Stay updated on policies
Stay updated on procedures
Meet performance metrics
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Communication Scope
Verbal communication; Written communication
Full Job Description
**This role is for one of the Weekday's clients** Min Experience: 0+ years Location: Bangalore JobType: full-time We are looking for a Customer Service Representative who is passionate about delivering excellent customer experiences and building positive relationships with customers. This role is ideal for individuals with strong communication skills, a customer-first mindset, and the ability to resolve queries efficiently and professionally. As a Customer Service Representative, you will be the first point of contact for customers, addressing their questions, concerns, and service requests through various communication channels, including phone, email, chat, and support portals. You will play a critical role in ensuring customer satisfaction by providing accurate information, timely assistance, and effective problem resolution. This position offers an excellent opportunity for fresh graduates and early-career professionals to develop customer service expertise, communication skills, and problem-solving abilities in a dynamic and collaborative work environment. **Requirements** ### Key Responsibilities * Respond to customer inquiries via phone, email, chat, and other support channels in a timely and professional manner. * Understand customer concerns and provide accurate information, guidance, and solutions. * Handle customer complaints effectively while maintaining a positive and empathetic approach. * Escalate complex issues to the appropriate teams and follow up until resolution. * Maintain detailed and accurate records of customer interactions, inquiries, and resolutions. * Ensure adherence to service quality standards, response timelines, and customer satisfaction goals. * Collaborate with internal teams to resolve customer issues and improve service delivery. * Assist customers with product, service, account, or order-related queries. * Identify recurring customer concerns and provide feedback to improve processes and customer experience. * Stay updated on com
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