Waste Connections
solid waste services
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at Waste Connections. Skills: Customer Service. Work in conjunction with other departments to resolve customer disputes. Work in a fast paced, cooperative, high call volume environment”
Industry & Context.
Ability to analyze and solve problems
Work environment is in a call center, Areas are clean, ventilated, and well-lighted, CSR call areas can be noisy, This position will include time spent sitting, typing, or looking at a computer screen for the majority of the day
What They're Looking For.
Must Have
1+ years of Customer Service experience, Typing and 10-key skills, Ability to analyze and solve problems, Gather data, compile information, and prepare reports
Nice to Have
Experience in a high call volume atmosphere, Experience with MS Word, Excel, and Email, Bilingual
What You'll Do.
Work in conjunction with other departments to resolve customer disputes
high call volume environment
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
Use our customer relationship software while on the phone to receive orders for installation
activation of services
discontinuance of services
or changes in service
Solicit sale of new or additional services
Assist in other areas as needed
How You'll Work.
Team & Collaboration
Work in conjunction with other departments to resolve customer disputes
Communication Scope
Excellent organization and communication skills
Full Job Description
Job Description ### WASTE CONNECTIONS, Inc. (NYSE:WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America”, 3 Years in a Row! ### ### As a member of our team of Customer Service Representatives, you will feel like you’re a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Alvin, Texas location and expected hours are Monday-Friday 8am-5pm. Click Here to view [Welcome to Waste Connections](https://www.youtube.com/watch?v=aYbqEqQZsEU) ### ### ** _DUTIES AND RESPONSIBILITIES:_** * ### Work in conjunction with other departments to resolve customer disputes. * ### Work in a fast paced, cooperative, high call volume environment. * ### Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner. * ### Use our customer relationship software while on the phone to receive orders for installation, activation of services, discontinuance of services, or changes in service. * ### Solicit sale of new or additional services. * ### Assist in other areas as needed ### ### ** _WORKING CONDITIONS AND PHYSICAL EFFORT:_** * ### Work environment is in a call center. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. * ### CSR call areas can be noisy. This position will include time spent sitting, typing, or looking at a computer screen for the majority of the day. ### **_MINIMUM JOB REQUIREMENTS:_** * ### 1+ years of Customer Service experience. Experience in a high call volume atmosphere a plus! * ### Exper
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