CustomerServiceRepresentative

**Job Description** Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a _different kind of company_ with a culture built on trust, empowerment, and community impact. Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve. If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you. ## ## **About the Customer Service Representative Role** As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. ### ### **Key Responsibilities** * Handle a high volume of incoming customer calls with professionalism and accuracy. * Process customer requests including new service setup, service changes, and service discontinuations. * Accept customer payments and assist with billing questions or account updates. * Collaborate with internal teams and customers to determine service needs and resolve issues. * Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns. ## ## **What We’re Looking For** * 2+ years of high‑volume customer service experience * Proficiency with Microsoft Word, Excel, and Outlook * Strong verbal and written communication skills * A proactive mindset and dedication to customer satisfaction * Ability to problem‑solve and work in a fast‑paced environment * Bilingual in Spanish and English is a plus ## ## **What You’ll Get From Us** * Competitive Pay: $20-$21 per hour * 401(k) with company match — invest in your future * Comprehensive healthcare benefits including Medical, Dental, and Vision * Employee Perks & Programs: * Mental Health Employee Assistance Program * Emer