Vca Animal Hospitals
Veterinary
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Vca Animal Hospitals. Skills: Customer service. Greeting visitors. Answering telephones”
What You'll Achieve.
Exceed each pet owner’s expectations; Build and maintain each customer's trust and confidence in our abilities
Industry & Context.
What They're Looking For.
Must Have
Customer service functions, Scheduling and confirming appointments, Placing outbound calls for follow-ups and reaching out to prospective clients, Presenting and explaining fees, including processing payments, Recommending, selecting, and obtaining products and services, including prescriptions, Answering questions regarding products and services, Managing medical records, charts, reports and correspondence, Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
What You'll Do.
Guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees
including processing payments
and obtaining products and services
including prescriptions
Answering questions regarding products and services
including educating clients on general animal husbandry and non-medical pet care
Managing medical records
reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Full Job Description
Client Service Representative, Full-Time We at VCA Lake Shore Animal Hospital are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Compensation: $17-$20/hr based on experience level We offer great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! **If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Vca Animal Hospitals?
Real rants from real employees. Read before you apply.