USIC
underground utility damage prevention
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at USIC. Skills: customer service, communication. Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.. Perform data entry and other administrative functions”
Industry & Context.
Reliable transportation required
What They're Looking For.
Must Have
Ability to utilize computers and other office equipment, Excellent customer service skills, Must be detail oriented and able to multi-task, Excellent oral and written communication skills, Excellent organizational skills, Ability to work in a multi-line phone system environment
Nice to Have
High school education or some college preferred, Data entry experience preferred
What You'll Do.
Answer inbound calls regarding locate requests
Perform data entry and other administrative functions
Receive calls and e-mails with damage ticket information from One Call center
customer or contractor
and complete timely communication of the tickets to the appropriate USIC staff
Route damage locate tickets to USIC staff
customers and make changes as necessary
Work with USIC field staff
as well as on-call contractors to reschedule service tickets
document in the USIC Ticket Pro system
Call and e-mail USIC field tech/contractors to reschedule ticket completion date
document and follow up with the technician in the field
Assist with projects and other administrative tasks as needed based on business needs
How You'll Work.
Team & Collaboration
Work with USIC field staff, as well as on-call contractors
Communication Scope
Excellent oral and written communication skills
Full Job Description
Job Description: **Location:** Indianapolis, IN. _This is a hybrid position with 1 day work from home._ **Shifts:** Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time _*8-hour shift and a 30-minute lunch break._ **Compensation:** $18 **Company Overview** Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves. **Summary** The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors. **Responsibilities** * Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc. * Perform data entry and other administrative functions * Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff * Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary * Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system * Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field * Assist with projects and other administrative tasks as needed based on business needs **Requirements** * Ability to utilize computers and other office equipment * Must be proficient in Microsoft Office, Excel and Outlook * Excellent customer service skills * Must be detail oriented and able to multi-task * Excellent oral and written communic
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about USIC?
Real rants from real employees. Read before you apply.