United Consumer Financial Services Compa
CustomerServiceRepresentative
“Customer Service Representative at United Consumer Financial Services Compa. Skills: Customer service, Debt recovery, Call center. Manage inbound calls. Provide account information”
What You'll Achieve.
Meeting collection targets; Average call handling; Average talk time; Average wrap time; Q/A Scores; Collection numbers; Contacts Per Hour
Industry & Context.
Work overtime, Work night-time hours, Work weekend hours, Two weekends required each month
What They're Looking For.
Must Have
One year collection experience, One year Call Center experience, Knowledge of Billing and Collections procedures, Pass Inbound Skills Assessment Test/Acceptable Keystrokes
What You'll Do.
Provide account information
Identify delinquent accounts
Document customer interactions
Resolve customer complaints
Recognize collection scenarios
Request collection letters
Use third-party companies
Set up promise to pay
Process customer requests
Perform additional assignments
How You'll Work.
Team & Collaboration
Work together as a team to achieve departmental goals
Communication Scope
Communicate effectively on the phone and in person
Applying for this Customer Service Representative role?
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