CustomerServiceRepresentative

U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service. **About the Role** Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise. _Role Responsibilities_ * Generating quotes based on customer requirements and managing bookings * Confirming vehicle bookings and customer needs through phone calls * Administering Rental Hire Contracts * Utilizing internal systems for creating and processing vehicle bookings * Verifying customer ID and making decisions based on insurance requirements * Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale * Checking vehicles in and out with customers, explaining terms of the hire * Handling payments, processing refunds via credit cards, cash, and online payment methods * Managing customer queries and complaints both over the phone and face-to-face * Conducting vehicle checks with customers, noting existing and new damage incurred during the hire * Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops * Assisting with deliveries and collections of vehicles when required * Assisting with vehicle valeting when necessary **Requirements** **About You** The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience. * Full clean UK driving license * Positive "Can do" attitude * Abil